Get in Touch With Us
This page is for readers who want to reach the editorial team behind Best NZ Online Casinos — to flag an out-of-date bonus term, ask how we rank the casinos we cover, suggest a site we have missed, or raise a concern about something we have published. It also explains, honestly, which questions we can answer and which need to go to the casino itself or to a support service.
Email is the fastest way to reach us
Write to us at [email protected]. A real person reads every message; we do not treat an automated acknowledgement as a reply. We aim to come back to you within two working days, New Zealand time, and longer around public holidays.
A few details make a big difference to how quickly we can help:
- The casino you are asking about, named exactly as it appears on our pages.
- The page or section you were reading, and roughly when.
- If it is a bonus or payment question, the amount in NZD and the terms you were shown at the time.
- Screenshots where you have them — particularly for wagering requirements, maximum cashout limits or withdrawal timeframes that differ from what we have published.
Please do not send us passwords, full card numbers, copies of your ID or any other verification documents. We are a comparison site, not an operator, and we have no need for them.
What we can help with — and what we cannot
| Bring this to us | Take this to the casino or a support service |
|---|---|
| Corrections to bonus amounts, wagering multiples, expiry dates or cashout caps we have listed | A pending withdrawal, a locked account or a failed deposit |
| Questions about how our rankings and editorial ratings are decided | KYC document checks and identity verification on your account |
| A new online casino you think NZ players should know about | Disputes over bonus forfeiture or account closure |
| Feedback on our payment, pokies or live dealer coverage | Requests to self-exclude or set deposit limits on a specific site |
| Partnership, advertising and media enquiries | Urgent help with gambling harm |
We cannot access your casino account, release a payout, reverse a deposit or overturn a decision an operator has made. Every site we cover runs its own support desk — live chat and email are the usual channels — and that is always the first place to go with an account issue.
How commercial relationships work here
We may earn a commission when a reader opens an account through a link on this site. That is how the site is funded. It does not buy a position in our tables and it does not change what we write about an operator's terms. If you contact us about a casino we link to, you will get the same answer whether or not there is a commercial arrangement in place.
If you represent an operator or an affiliate programme, say so in your first message and outline what you are proposing. We will not remove a documented drawback from a review, and we do not publish operator-supplied copy as editorial.
Reporting something wrong with a bonus or offer
Bonus terms change often, and this is the category of correction we receive most. The headline figures we publish — for example LuckyDreams at up to $10,000 plus 500 free spins, VegasNow at up to $8,000 plus 500 free spins, or LetsLucky at $4,500 plus 300 free spins — are welcome packages that are typically spread across more than one deposit and are always subject to the operator's own conditions on the day you register.
When you tell us a figure looks wrong, please include what you saw on the operator's own terms page. The details that matter most, and that we will check:
- The NZD amount and whether it applies to a first deposit or a package.
- The wagering requirement, and whether it is applied to the bonus, the deposit, or both.
- The expiry window on both the cash bonus and any free spins.
- Any maximum cashout limit on winnings from bonus funds.
- Game contribution rates — pokies usually count in full, table and live dealer games often count for far less or not at all.
- Minimum deposit and minimum qualifying stake.
Where the operator has changed its offer, we update the page. Where we got it wrong, we correct it and say so.
Questions about the casinos we rank
Readers often ask why one site sits above another. Our ratings are editorial judgements made from published information — licensing details, terms and conditions, game libraries, banking pages and support channels — not customer-review scores and not the result of us playing at the sites. We research and verify; we do not test with our own money.
The factors we weigh, and which we are happy to explain in an email:
- Licensing and operator transparency — who runs the site, under which jurisdiction, and whether the licence can be verified.
- Bonus fairness — the wagering multiple and cashout cap matter more to us than the headline number. A larger advertised figure, such as LuckyOnes at up to $20,000 plus 500 free spins or Play FashionTV at up to $25,000 plus 500 free spins, is only as good as the conditions attached.
- Game range — the spread of online pokies, RTP and volatility information, table games such as blackjack, roulette and baccarat, and live dealer studios.
- Banking — NZD support, deposit minimums, withdrawal limits, fees and any currency conversion cost.
- Withdrawals and KYC — how clearly the operator states processing times and document requirements.
- Mobile — whether the site works properly in a phone or tablet browser.
- Support and responsible gambling tools — availability across NZ hours, deposit and loss limits, time-outs and self-exclusion.
Every site we list has trade-offs, and we say so on the review pages. A generous welcome package often comes with a higher wagering requirement; a site with fast payouts may have a narrower game library; a large operator may route support through chat only. If you think we have understated a drawback on any of them — including our top-ranked pick — tell us.
Payments, withdrawals and money questions
We can explain how a payment method generally works for NZ players: what is typically instant, what usually clears in banking hours, where a currency conversion cost can appear if an account is not held in NZD, and why a first withdrawal almost always waits on identity verification. What we cannot do is see your transaction or chase it.
If a payout is delayed, the practical sequence is: check whether KYC is complete, check whether any bonus wagering is still outstanding, confirm the withdrawal method matches the deposit method where the operator requires that, then contact the casino's support with your transaction reference. If that goes nowhere, the operator's licensing authority is the next step, and its details should be published in the site footer.
The wider offering these operators run
Several of the brands we cover are not casino-only. 22bet and Betrepublic, for instance, run sportsbooks alongside their casino sections, and welcome offers such as 22bet's 100% up to € / $122 may sit under different terms depending on which product you opt into. Bonus funds are usually ring-fenced to the product they were granted for, wagering rules differ between sports and casino play, and a single account balance does not always mean a single set of conditions. If you are unsure which side of an operator an offer applies to, ask us and we will point you to the relevant terms.
Legal standing, eligibility and what we are not
Best NZ Online Casinos is an independent comparison and review site. We do not accept deposits, hold funds, operate games or provide gambling services of any kind. The casinos we write about are offshore operators, licensed outside New Zealand, and they are not regulated by a New Zealand authority. That means your consumer protection comes from the operator's own licensing jurisdiction, so it is worth checking the licence details and verification link on any site before you register.
You must be at least 18 to open an account or gamble at any of the sites we cover, and operators run their own eligibility, residency and verification checks. Nothing on this site is legal or financial advice, and we cannot advise you on your personal tax or legal position.
If gambling has stopped being fun
Please do not email us for crisis support — we are not equipped to provide it, and there are free, confidential services in New Zealand that are. The Gambling Helpline offers 24/7 phone and text support, and the Problem Gambling Foundation of New Zealand provides free counselling. Every licensed operator should also let you set deposit and loss limits, take a time-out, or self-exclude from your account settings; if you cannot find those tools on a site we list, tell us and we will follow it up with the operator.
If you are trying to stay away from certain sites, our overview of self-exclusion schemes and casinos that sit outside them explains how those arrangements work and what they do and do not cover.
Before you write to us
A quick checklist that saves everyone time:
- Account problem? The casino's own support first, every time.
- Bonus terms look different to ours? Send the operator's terms page and we will check it.
- Want a site reviewed? Name it and tell us why it is worth covering for NZ players.
- Commercial enquiry? Lead with who you represent and what you are asking for.
Our pages are reviewed and fact-checked regularly — this one was last checked on Sep 22, 2026 by Samuel Fraser — but offers move faster than any review schedule. Reader corrections are one of the better ways we catch that, and they are always welcome. Send your message to [email protected] whenever you are ready.